JOB DESCRIPTION

Job Title:           Medical Superintendent
Reports to:        Chief Operations Officer
Department:      Clinical/Business Operations

Business Purpose/Objective  
Heading the medical services department and Clinical Operations to ensure management of patients or services to ensure excellence and quality outcomes. Manage medical-legal and any other assessments in consultation with the Lead Consultant, Clinical Team and Management.
The successful candidate must be a qualified medical doctor with surgical skills and at least 10 years’ clinical experience, with a valid medical registration license. S/he must have had least 5 years’ demonstrated experience in working in health institutions; previous experience in clinical practice and/or experience working in profitable based hospital(s) as well as demonstrated skill in hospital staff supervision, coaching, and training.

About Jacaranda Maternity

Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centred maternity care at affordable prices. Currently, we see over 3,000 clients a month. We have won global and local recognition, including from the Centre for Health Market Innovations, the Gates Foundation, Savings Lives at Birth, and Innovations in Healthcare – and our facility has been independently rated as among the highest quality in Kenya.

We are expanding to new locations and require a Medical Superintendent. Reporting to Chief of Operations, you will take on significant responsibility, including overseeing clinical quality, safety, and sustainability at the hospital.

Will you join us and help transform maternal and new-born health care in East Africa?

Primary responsibilities for the position include:

1. Managing the strategic clinical aspects of the hospital and coordinating the day to day operations with the Branch Manager to ensure delivery of medical services of high quality within the patient Safety environment.
2. Ensuring that the facility supports the hospital clinical work with sound financial investments and strict adherence to hospital policies and procedures.
3. Implementing and facilitating channels of communication within medical and non-medical staff to ensure that the hospital delivers high-quality medical services in a harmonious manner.

Key Responsibilities

Main Clinical Duties and Responsibilities

1. Overseeing and monitoring Root Cause Analysis and Corrective Actions & Preventive Actions on all the audit findings and reporting the findings to the quality committee and recommending action plans and corrective measures promptly;
2. Ensure the culture of patient safety in all patient care areas which includes deliverance of safe clinical practices, identification of patient & avoidance of medication errors;
3. Attending medical-legal cases pertaining to the Hospital, in coordination with the Lead Consultant, Management and CEO;
4. Coordinate and supervise the attendance of Medical Officers, consultants/visiting consultants and ensure they comply with the set protocols. Facilitate orientation of the clinical staff;
5. Has overall responsibility for delivery of quality primary and secondary health care. This includes ensuring clinical practices that guarantee high-quality clinical outcomes; providing supervision and advice on clinical activities, including both outpatient and inpatient services, ward rounds, and surgical interventions; promoting a culture of learning and keeping up up-to-date on diagnostic and treatment practices;
6. Heading the medical records department and make sure that all the records are properly archived as per hospital policy, closed audits of case sheets are being done by Medical Records team, proper file coding is being followed and any record should not be given to patient/attendant/consultant/legal authorities without the permission or sign off of the Medical Superintendent and the Lead Consultant;
7. Ensures that clinical cases that require treatment beyond the hospital’s capacity are referred to a higher service in a timely and professional manner. Develop networks with referral hospitals to facilitate referral processes;
8. Develops and implements strategies to ensure that staff comply with quality assurance guidelines; monitors service quality and for investigating incidents and complaints in the hospital;
9. Together with clinical heads of department, provides leadership in the formulation, implementation, and review of and compliance with all internal standard operating procedures (SOPs) and treatment protocols; ensures adherence at all levels in the facility with set standards; oversees adherence to appropriate medical waste management and infection control practices and protocols;
10. Represents and manages the relationship and communication between the hospital and regulatory bodies;
11. Promotes the use and internal consumption of collected data within the facility to inform decisions impacting patient care, financial management, and clinical outcomes. Participates with the Management and other heads of departments in data analysis and interpretation;

Main Managerial Responsibilities

1. Ensures favorable staff working environment within approved budget and needs;
2. Supervises senior hospital management team activities, ensuring that patients and staff concerns and needs are attended to and that departments are managed proactively with a view to improving efficiency and maintaining professional etiquette;
3. Together with the lead consultant and medical officers, it organizes and facilitates capacity-building sessions through mentoring, coaching, in-service training, and continuing medical education (CME);
4. Leads, with the department heads, the personnel recruitment and selection process; periodical and annual appraisals; performance reviews and discipline. Ensures that all medical staff in contact with patients are licensed by their respective professional body; that the licenses are up to date and that a record of such license is kept in the staff personnel files;
5. Chairs meetings with hospital clinical staff and ensures appropriate and periodic CMEs and relevant training for staff;
6. Promotes and nurtures a culture of good stewardship, accountability, and transparency at all levels of hospital operations;
7. Facilitates the sustainability of hospital operations via the development of public/private partnerships, collaboration with private doctors and hospitals;
8. Reviewing the staffing rotas to ensure they are all well prepared taking into shift safety and business levels in addition to ensuring that they are accurate and​ submitted in a timely manner;
9. Any other duties as may be assigned.

Qualifications and Requirements Competencies and Skills

1. Deep passion for access to healthcare change;
2. Qualified medical doctor with surgical skills and at least 10 years’ clinical experience; valid medical registration license;
3. Previous clinical practice and/or experience working in a maternity hospital hospital(s);
4. Knowledge of computerized hospital management systems is an advantage;
5. Ability to understand data across many clients–looking for patterns in outcomes, care, etc;
6. Fluency in written – good presentation skills and spoken English;
7. Previous experience in hospital staff supervision, quality management, inter-departmental coordination, coaching, and training;
8. Previous experience in a similar medical superintendent position is an added advantage.

Essential leadership characteristics and competencies

1. Exceptional strategic thinking skills and the ability to translate these skills into flawless operational plans, ensuring implementation of best practices and a competitive advantage for the organization;
2. Exceptional ability to deal with, and lead, change and to present ideas that motivate staff to strive for increased achievement of the organization’s mission, vision, and strategic goals and objectives;
3. Exceptional demonstrated interest and ability to lead and inspire individuals and teams and to coach and develop staff. Demonstrated ability to model teamwork behaviors; team building skills;
4. An outstanding record that reflects respect for ethics and fiscal stewardship;
5. An established track record of good business judgment and financial acumen;
6. Exceptional problem-solving ability—both systematic and data based; the ability to be creative and intuitive, with a flair for thinking outside the box;
7. Exceptional ability to be nimble, flexible, and responsive.